Privacy Policy

Last updated: June 13, 2026

UTKARA ("we", "our", or "us"), operated by Mitteco Agrofood Tech LLP, Mitteco Agrofood Tech LLP, is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

When you use our website or place an order, we may collect:

Name, email address, phone number
Delivery address and billing information
Payment transaction details (processed securely by Razorpay — we do not store card data)
Usage data such as pages visited, device type, and browser (via analytics)
Email addresses voluntarily submitted via subscribe forms

2. How We Use Your Information

To process and fulfill your orders
To send order confirmation and shipping updates
To respond to your inquiries and support requests
To send promotional emails (only if you opted in — you can unsubscribe at any time)
To improve our website and user experience

3. Data Sharing

We do not sell, trade, or rent your personal data. We share data only with:

Razorpay — to process payments securely
Brevo (Sendinblue) — for email communication
Firebase (Google) — for authentication and database services
Shipping partners — only name and delivery address for order fulfillment

4. Cookies

We use cookies and localStorage to maintain your cart session, remember popup preferences, and analyse traffic. You can disable cookies in your browser settings, but some features may not function correctly.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to fulfill legal obligations. You may request deletion at any time by contacting us.

6. Your Rights

Under applicable Indian data protection laws, you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data
Unsubscribe from marketing communications

7. Security

We use industry-standard security measures including HTTPS encryption and Firebase Authentication. Payments are handled exclusively by Razorpay's PCI-DSS compliant infrastructure — we never see or store your card details.

8. Contact

For any privacy-related queries, contact us at:
Email: info@utkara.in
Phone: +91 81496 19270
Address: Indiranagar, Bhubaneswar, Odisha – 762100