Refund & Return Policy
Last updated: June 13, 2026
We stand behind every pack we sell. If you're not satisfied, we'll make it right — no questions asked.
1. Eligibility for Refund
You are eligible for a full refund or replacement if:
- The product was delivered damaged or tampered
- Wrong product was delivered
- Product quality is significantly below expectations (discolouration, off-smell, foreign matter)
- Package was not delivered within 10 business days of dispatch
2. Time Limit
All refund or replacement requests must be raised within 7 days of delivery. Requests beyond this window will not be eligible.
3. How to Raise a Request
Contact us via any of the following:
Please share your Order ID (found in your confirmation email) and a clear photo of the product and packaging.
4. Refund Process
Once your request is verified (usually within 24–48 hours):
- Replacement: A fresh pack will be dispatched within 2 business days
- Refund: Credited to your original payment method within 5–7 business days
5. Non-Refundable Situations
- Change of mind after delivery (food products cannot be returned)
- Incorrect delivery address provided at checkout
- Product damaged after delivery due to improper storage
- Partial use of the product
6. Cancellations
Orders can be cancelled within 6 hours of placing if not yet dispatched. Contact us immediately via WhatsApp. Once dispatched, cancellations are not possible.
7. Contact
Email: info@utkara.in
WhatsApp: +91 81496 19270